Privacy Policy

We may collect personal information that you voluntarily provide to us when you interact with our website, contact us by phone, send us a text message (SMS), or submit our contact form. This information may include: • Full name • Email address • Phone number • Pickup and destination addresses • Appointment dates and times • Any additional details you choose to share in your message We only collect information that is necessary to provide and improve our non-emergency medical transportation services.

The information we collect is used for the following purposes: • Scheduling and confirming transportation rides • Communicating with you about your appointments, including reminders and updates • Responding to your inquiries submitted through our contact form • Improving our services and customer experience • Maintaining internal business records • Complying with legal obligations We do not sell, rent, or trade your personal information to third parties for marketing purposes.

When you submit our contact form, the information you provide — including your name, email address, phone number, and message — is transmitted securely and stored for the purpose of responding to your inquiry and scheduling transportation services. Submissions are retained in our system and may be forwarded to the appropriate team member to handle your request. By submitting the form, you consent to us using the information you provide to contact you regarding our services.

When you call or text us at (662) 516-3553, we may collect your phone number and any information you share during the conversation. This information is used solely for scheduling, confirming, and coordinating your transportation services. By providing your phone number and contacting us, you consent to receive phone calls and SMS messages from Goodman Route Transportation related to your transportation services, including booking confirmations, appointment reminders, and schedule changes. You may opt out of SMS communications at any time by replying "STOP" to any text message from us. Standard message and data rates may apply.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us understand how visitors interact with our site. We may use basic analytics tools to collect anonymized information such as page views, time spent on pages, and general geographic location. This data helps us improve our website and better serve our visitors. You can disable cookies in your browser settings, though some features of the website may not function as intended if you do so.

Goodman Route Transportation may use trusted third-party services to assist in operating our website, processing contact form submissions, sending email notifications, and conducting business operations. These service providers are contractually obligated to protect your information and use it only for the specific purpose for which it was shared. We do not authorize third-party service providers to use your personal information for their own marketing purposes.

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted transmission where applicable, and restricted access to personal information by authorized personnel only. However, no method of electronic storage or transmission over the internet is 100% secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee its absolute security.

You have the right to: • Access the personal information we hold about you • Request correction of any inaccurate or incomplete information • Request deletion of your personal information, subject to legal retention requirements • Withdraw consent for communications at any time • Opt out of SMS messages by replying "STOP" To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.